RESERVING ITEMS

We will reserve an item until 1.00pm the next working day, after which it will automatically go back on sale.

DEPOSITS

We do not take deposits on items.

PRE DELIVERY

• If you change your mind about your purchase prior to it being loaded for delivery, we will issue a credit note for the sale value
  of the item, to be used against another purchase. This credit must be used within 12 months of it being issued; we will not
  issue a refund. You must present your credit note at the time of redeeming it.
• Full terms and conditions are available on our website or in our shop.
• Once a delivery date and time has been set, please ensure you notify us of any changes to your delivery before 12 noon,
  the working day prior to delivery, as the van could be loaded for the next day’s deliveries.
• Please note that we expect all deliveries or collections to be made within 14 days, after which we reserve the right to
  charge a storage fee of 10% of the value of the items per week of storage, payable before we release the item. After
  10 weeks we will sell the item to cover our costs.
• Please note that we expect all collections to be made by the next working day, after which we reserve the right to
  charge a storage fee of 10% of the value of the items per day of storage, payable before we release the item. After 2
  weeks we will sell the item to cover our costs.

DELIVERY

It is your responsibility to make sure the items purchased are suitable and will fit into your property.
If an item will not fit into your home we will either, at your choice:

• Leave it in a suitable place.
•  Deliver it to a nearby alternative address which may incur an additional delivery charge.
• Return the item to the warehouse. We will charge a return fee equal to the delivery charge and issue a credit for the
  balance of the sales value, to be used against another purchase. This credit is to be used within 12 months of it
  being issued; we will not issue a refund.
• We will try to deliver to a room of your choice provided there is nothing to impede clear access. We do not remove doors, windows or lift items above a safe working height.
• We will not refund the delivery charge for failed deliveries or returned items.
• A redelivery fee will be charged on replacement items.
• Please ensure a responsible adult over 18 years old is available to receive the goods, otherwise they will be returned to the
  warehouse. In this event, a further attempt at delivery will only be made on pre-payment of a further delivery charge at the store.

AFTER DELIVERY

• All goods should be checked for damage at delivery. If you should discover a fault you must inform the driver
  immediately.

RETURNS

• If either at delivery or once delivery has been made you change your mind about the items purchased you are notentitled to a refund, exchange or credit. Please note this does not affect your statutory rights.

ELECTRICAL ITEM GUARANTEE

• Electrical appliances items have been tested for safety and basic functioning.
• Large appliances have a 6-month guarantee; small appliances have a 3-month guarantee, unless otherwise stated on your receipt.
  This does not cover accidental damage or misuse.
• No compensation can be given for loss or damage caused by the failure of an appliance.

If an appliance fails within the first warranty period, we will either

a)Exchange it for a suitable replacement as soon as one becomes available.
b) Or, provide a full refund once we have carried out a fault finding investigation.
c) Or Issue a credit note for 100% of the value.

ANY ATTEMPT TO RECTIFY A PROBLEM YOURSELF WILL INVALIDATE THE GUARANTEE.

WASHING MACHINES/DISHWASHERS

• We recommend you clean the inner drum of washing machines before use. Also that you do a ‘dummy wash’ before washing your
  usual laundry or crockery.
• We recommend new hoses when installing washing machines and dishwashers.

FRIDGES/FREEZERS

• Refrigeration should be left to stand for 6 hours after delivery (24 hours if the appliance has been laid on its side) before switching
  on, and run for 24 hours before putting food in.
• All refrigeration items must be transported upright to avoid damage, and we recommend you use our delivery service.
• Failure to follow these recommendations will invalidate your warranty
• All Cookers, Electric and Gas should be fitted by a qualified engineer.
• Washing machines / Dishwashers should be fitted by a competent person.
• These Terms & Conditions do not affect your Statutory Rights.