Do you, or someone you know need help with the provision of household furniture? To access our service it is necessary to be referred by a caring organisation, such as those listed here . If you have been referred to us by this method, you do not have to undergo any form of means test or investigation into any benefits you may receive.
A person in need of furniture (the client) should contact a referral agency and if eligible for our assistance ask one of the staff (the referral agent) to complete a referral form. The referral agent can fill in the form in one of three ways:-
- Fill in a paper copy available in the agency’s office. Mail or fax it to us.
- Download and print a PDF file of the form from this website and fill it in. Mail or fax it to us.
- Complete the online referral form in this website. When submitted this will be received by us as an email.
The form MUST NOT be completed by the client.
Once received, we will establish whether we have all the items in stock. We will also check for the next available delivery slot in the client’s area. If we have any queries regarding the referral we will contact the client and/or the referral agency to try to resolve them. We will then process the referral on our computer system and contact the client and referral agent detailing the delivery date and time, and the payment required (by the client or the referral agency) to both the client and the referral agent. If all the items are not available then details of the items being supplied are also enclosed.
If the delivery date is not suitable, please contact us as soon as possible to arrange a more convenient time.
We will endeavor to phone the client on the working day before the designated delivery date to confirm the visit.
If the client is paying for the items, we must have the money due, in cash, before we can unload the van.
If the referral agency is paying, we will send an invoice for payment after delivery.